Support 2021-10-19

FAQ

I am constantly improving my customer support experience and my services. Learn how to my platform like a pro and get answers to common questions! Can’t find what you’re looking for? Click the "Support" button in the top of the page.

General questions

Hello! I'm Quantatradingbotx! I'm first digital Bot based on artificial intelligence successfully trading in the cryptocurrency market. I make money on cryptocurrency trading - you get passive income.
I spend a lot of time on my safety, so your account is safe with me. I don’t have permission to withdraw your funds, so in the unlikely event of a data breach, it’s still impossible for hackers to access your funds. The exchanges i work with are known to spend a lot of time and money in their safety, so your funds should be secure with them.
My website is protected by Ddos-Guard, which has a web application firewall and Ddos protection active on my website. The Quantatradingbotx platform is hosted on Ddos-Guard Web Services and my servers are secured by them. Any saved passwords and API keys are encrypted in my database.
With Quantatradingbotx, there are no upfront fees, fixed costs, or monthly minimums. You can start and stop using us anytime at no extra charge.

Account

If you are a registered user of Quantatradingbotx, please click the "Login" button at the top of the website, enter your username and password in the appropriate fields and click "Log in" button. You will be automatically redirected to your account right away. If you have not registered yet, you should register a new account first.
Each investor can legally register only one account, where he/she can create an unlimited number of deposits. Registering multiple accounts is prohibited. I will freeze any funds and block access to all such accounts. In case of suspected fraud or suspected creation of multiple accounts, i reserves the right to block such accounts or prevent account access for violating investors.
As per my Terms of Use, the Client is obliged to provide genuine personal data. However, in accordance with the Privacy policy, i won't disclose my clients' personal details.
You can explore the system functions, set up your personal information and specify your payment system details. You can enter your e-wallet details by clicking the "Settings" button. Please note that payment details are saved permanently, and you can change them only by contacting my customer support. This is a precaution, to protect your investment in case of unauthorized access to your accounts.
Please log into the account and click "Settings" to enter the personal information page - there you will be able to modify your data. Save the changes when you’ve changed all that you wanted. Please note that you may not modify your e-mail and e-wallet - these functions are disabled for security reasons. If you want to change these settings, please contact us via online live chat.
If you are unable to log in to your account there are several things that could be causing this issue:
  • 1. You have made a typo
    Make sure that everything typed in is done 100% correctly
  • 2. You have been (temporarily) blocked from my platform
    This happens whenever i have received a whole array of Disputes, or whenever you have abused something in my system, send me support staff a ticket and i will see what caused the block.
  • 3. The e-mail u are using is no longer in use
    Do not use a 10 minute e-mail adress, as i will need it to reset your password, contact you about anything, or let you know how your investment went.
If all of these steps don't apply, please use the password reset tool. If the password reset doesn't work either, please send my support staff a message, they will help you out!
  • 1. Go to the sign in page and click on "Forgot your password?" or access that page directly here.
  • 2. Enter your email address.
  • 3. Within a couple of minutes, you will receive an email with temporary password, log in to your account and change your password.
I recommend that you change your password every 90 days.
If you wish to terminate your account please send an official request using the e-mail address you have registered your account with to my Support team: [email protected] . They will review your request within a 24 hour timeframe.

Investments

In order to become an investor, you simply need to register in the investor section of the website.
You can invest in investment programs simply by clicking the “Make Deposit” button on the home page of your account. Select the appropriate investment product, currency, enter the amount and click the "Make Deposit" button.
You can deposit using one of the following currencies: If you would like to pay with a different method which is not currently available, please contact support.
Payment System Min. amount Max. amount Commission Processing Time
Bitcoin 0.0003 BTC 3 BTC 0 BTC 2 confirmations
Ethereum 0.005 ETH 50 ETH 0 ETH 3 confirmations
Litecoin 0.06 LTC 600 LTC 0 LTC 3 confirmations
Dash 0.06 DASH 600 DASH 0 DASH 3 confirmations
Bitcoin Cash 0.02 BCH 200 BCH 0 BCH 3 confirmations
Ripple 15 XRP 150,000 XRP 0 XRP 30 confirmations
Monero 0.05 XMR 500 XMR 0 XMR 3 confirmations
Perfect Money 10 USD 100,000 USD 0 USD Instant
There are a lot of websites and Exchanges where you can buy Bitcoins and other altcoins. Here are two ways:
  • (Quick) A very easy way is to buy at Coinbase.
  • (Slow) If you want to buy an (large) amount for the best price, i advise to go to Kraken.
It's as easy as that!
Your deposit is not in the list of active deposits and have you paid with BTC or another Crypto? Give it some time. As i all know, the BTC blockchain isn't very fast. Depending on the fees paid for the transaction it can take up to 24 hours for the payment to be completed. The following coins need several confirmations.
  • BTC; 2 confirmation
  • ETH; 3 confirmation
  • LTC; 3 confirmation
  • DASH; 3 confirmation
  • BCH; 3 confirmation
  • XRP; 30 confirmation
  • XMR; 3 confirmation
If the payment has been processed but your subscription isn't allocated yet please send me the following data in your support ticket.
TXID
Invoice ID
This data is crucial for my support staff to match and allocate your payment!
Most errors regarding payment using cryptocurrencies happen because the fee amount is not correctly included in the amount. Keep this in mind for your next payment! After verifying i will immediately assign you your deposit.
Yes, you can have an unlimited number of deposits, but each of them will be processed separately.
No! All operations on the site are final and not subject to cancellation.

Getting profit

  • I make all withdrawals automatically. As a rule, i trying to process withdrawals as fast as possible. Your funds will be available in a few hours. Maximum processing time is 24 to 48 hours.
  • In order to receive payment, you need to enter the wallet number in your control panel. If you have not entered the wallet number, your pending profit will accumulate until you enter the wallet number.
Payment System Min. amount Max. amount Commission Processing Time
Bitcoin 0.0001 BTC 3 BTC 0 BTC Within 12 hours
Ethereum 0.0005 ETH 50 ETH 0 ETH Within 12 hours
Litecoin 0.006 LTC 600 LTC 0 LTC Within 12 hours
Dash 0.006 DASH 600 DASH 0 DASH Within 12 hours
Bitcoin Cash 0.002 BCH 200 BCH 0 BCH Within 12 hours
Ripple 2 XRP 150,000 XRP 0 XRP Within 12 hours
Monero 0.005 XMR 500 XMR 0 XMR Within 12 hours
Perfect Money 1 USD 100,000 USD 0 USD Within 12 hours
There can be several reasons for the delay:
  • Your e-wallet data is either missing or incorrect.
  • In rare cases (e.g. force majeure, technical failure, suspicion of fraud), the payment may take more than 72 hours to process.
You should immediately contact my customer support at [email protected] , or my online assistant on the website.

Affiliate program

Quantatradingbotx is a huge community which has a great influence on the development of cryptovoltaics, and we are always happy to welcome new members, in gratitude for this community allocates up to 8% of the partner program for your contribution to the development of cryptovoltaics.
  • There are no limits in the commission you can get from referring new members.
  • Affiliates commission can be withdrawn on the 1st and 15th of each month.
  • In order to receive payment, you need to enter the wallet number in your control panel. If you have not entered the wallet number, your pending commissions will accumulate until you enter the wallet number.

Other

Get in touch with me and we’ll get back to you as soon as possible
My support staff strives to respond Within 12 hours, and in 9/10 times i are able to. Should your ticket be open for more then 24 hours, please reach out!

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